Expect Shipping Delays
Due To Covid-19, Carriers(USPS) are experiencing delays increased delivery time + lags on tracking. If your order hasn't moved in over a few days or its late, we recommend reaching out to the carrier directly for an update. Unfortunately, we will be unable to issue you any refunds.
To ensure that your package is properly delivered and you receive shipment within the time frame we advertise, please make sure your address is fully entered and correct. Use correct abbreviations and have spaces inserted properly. If there is issues with verifying your address, customer service will contact you to try and resolve these issues. If after several attempts of contacting you, you do not respond, you order will be canceled.
If you realize that you entered your shipping address incorrectly, please contact us ASAP. If your order was placed on the weekend, please call us first thing Monday morning. We will do our best to fulfill you request and change the address. If we are unable to, we do not take responsibility for the incorrect information.
If your tracking information states that your package was delivered and you have not received it, you must contact the United States Postal Service directly. Divine Nines does not hold responsibility for packages that state delivered.